Section V. WARRANTY CLAIM IMPLEMENTATION (OCONUS)

TB 9-2300-295-15/20

The Government has the same options of electing to do warranty repairs or to have the repairs at

OCONUS locations where AM General has established dealer facilities and FSR representation.

1. If there is AM General dealer representation at your location and you desire that they make the

repairs, take the following actions:

a. Under the provisions of Section I, Paragraph 3b, contact the AM General Field Service

Representative at the US Army Logistics Assistance Office for your headquarters. Provide an accurate

description of the problem and, if known, the name and location of the dealer closest to you. Should

the Field Service Representative not be immediately available and a BONAFIDE emergency exists,

contact the AM General or supplier dealer nearest to you and arrange for the repairs. Leave a message

for the Field Service Representative, preparing a Memorandum for Record (MFR) of your telephone

call to include date, time and name of person contacted. Proceed with the repairs.

b. AM General FSR will make all arrangements with the dealership for receipt, inspection,

and repair of the vehicle. AM General FSR will make every effort to provide telephonic instructions

to you immediately; however, for those exceptions which cannot be handled immediately, AM Gen-

eral FSR will provide telephonic instructions to you within TEN working days. DO NOT ATTEMPT

TO MAKE THE REPAIRS. WAIT FOR INSTRUCTIONS FROM AM GENERAL.

c. Present your vehicle or component to the designated dealer. Obtain a copy of the dealer

work order and retain it as evidence of a warranty claim.

d. Prepare and forward a DA Form 2407 in accordance with TM 38-750 and forward a

duplicate copy to the Logistics Assistance Office for your Headquarters, marked for: AM General

Representative, M915A1 Warranty.

e. Using the Warranty Repair Order obtained from the dealer, establish and maintain a

current demand history on each of the replaced items by preparing a DA Form 2765.

f . If a warranty dispute arises, forward a prepared DA Form 2407 in accordance with TM

38-750 to the addresses noted in Section IV, Paragraph 1f.

2. When the Government desires to make the repairs, take the following actions:

a. Under the provisions of Section I, Paragraph 3b, contact the AM General Field Service

Representative as noted in Paragraph 1a, Section V, above. Provide an accurate description of the

problem and that the Government desires to make the repairs. Prepare a Memorandum for Record

(MFR) of your telephone conversation with AM General to include date, time and name of the person

contacted.

b, AM General FSR will make every effort to provide telephonic instructions to you immed-

iately; however, for those exceptions which cannot be handled immediately, AM General FSR will

provide telephonic instructions for you within ten working days. DO NOT ATTEMPT TO MAKE THE

REPAIRS. WAIT FOR INSTRUCTIONS FROM AM GENERAL.

c. If you agree with the recommendations, proceed with AM General's instructions. Prepare a DA

Form 2407 IAW TM 38-750 and a Labor/Parts Reimbursement Claim (See figure 4) after work is completed

and submit a duplicate to the Logistics Assistance Office for your Headquarters, marked for AM General

Representative, M915A1 Warranty. AM General shall accept the labor charges for warranty corrections made

by the Government, computed at the prevailing hourly labor rate in the geographical area, based on the flat