Section I. INTRODUCTION - TB-9-2300-295-15-200005

TB 9-2300-295-15/20

Section I. INTRODUCTION

1. WARRANTY IDENTIFICATION. The manufacturer of the M915A1 vehicles is: AM General

Corporation, 701 West Chippewa Avenue, South Bend, Indiana, 46680, under a licensing agreement

with Crane Carrier Corporation, 1925 North Sheridan, Tulsa, Oklahoma, 74151. The vehicles are

covered under a standard commercial warranty by AM General Corporation and AM General's sup-

pliers.

2. PURPOSE. Certain procedures must be followed by the vehicle user to ensure that the warranty

claim system, agreed upon between the Government and AM General, will function as intended. This

bulletin is intended to clarify the warranty provisions of the M915A1 vehicles, provide specific in-

structions detailing the securing of warranty services and/or parts covered under the warranty, and

illustrate the proper method of processing warranty claims for service and/or parts.

GUIDANCE. This bulletin is a general guide and applies to users of M915A1 vehicles, worldwide.

a. Using Unit's Standard Operating Procedures (SOP's) implementing these guidelines must

be established at a practical level to ensure that the procedures in this bulletin are followed. This is

mandatory for you, the User, and the Government to realize all benefits the vehicle warranty is

intended to provide.

b. To the extent possible, a single point of contact should be designated for an installation

or predetermined command/geographical area. The number of personnel/units contacting AM General

or a dealership must be kept to a minimum.

(1) CONUS - Active Army and USAR units should process warranty claims through

support maintenance channels to the Director, Industrial Operations (DIO) of the installation which

normally provides maintenance/supply support.

(2) National Guard units should process warranty claims through the State Maintenance

Officer.

(3) OCONUS - Units should process warranty claims through support maintenance

channels to a single point of contact established within the Theater subordinate command(s) exer-

cising management control of General Support Maintenance.

c. Maximum cooperation between AM General or their representatives and the User is desired

and necessary. Do not participate in warranty disputes. Follow local SOP and the procedures detailed

in this bulletin when there is sufficient evidence that a warranty pat-t(s) is defective and that replace-

ment parts and/or services or reimbursement is due the Government. ALL disputes will be handled

by the National Maintenance Point (NMP), Product Manager, Heavy Equipment Transporter Systems,

and the Government Contracting Officer, in conjunction with AM General.

Section II. WARRANTY TERMS

1. DEFINITIONS

Acceptance. The word "acceptance" as used herein means the execution of the Accept-

ance Block 21a (origin) and signing of the original DD Form 250 at AM General by the authorized

government representative.

b. Supplies. The word "supplies" as used herein means the end item and all parts and acces-

sories thereof of Model M915A1, furnished by AM General and any related services required under

this Contract. The word does not include technical data.