Section IV. WARRANTY CLAIM IMPLEMENTATION (CONUS)

TB 9-2300-295-15/20

(FSR), or the related major component supplier service department, to investigate the reported

incident and arrange for prompt accomplishment of the necessary repair(s).

In seeking remedies from AM General for warranted defects, you, the Government user, may elect

to do the work or have AM General do the work. This option is designed to provide needed repairs

with minimum effort and vehicle downtime. In selecting this option, consideration must be given to

the nature of the problem, your immediate capability to remedy the problem, the size of AM General/

Crane Carrier Corporation's dealership in the immediate area, and the distance of the dealership from

the evacuation point. The course of action is dictated by the option selected.

1. When you desire AM General to make repairs, take the following actions!

Under the provisions of Section I, Paragraph 3b, contact the AM General Corporation

via telephone, (219) 237-6372/6366/6374. Provide an accurate description of the problem and, if

known, the name and location of the dealership closest to you. Initial contact with AM General

instead of the dealership is necessary to ensure prompt response and full cooperation from the near-

Record (MFR) of

est dealership capable of correcting the defect. Prepare a Memorandum for

your telephone conversation with AM General, to include the date, time, and the name of the AM

General representative contacted.

b. AM General will make all arrangements with the dealership for receipt, inspection, and

repair of the vehicle. AM General will make every effort to provide telephonic instructions to you

immediately; however, for those exceptions which cannot be handled immediately, AM General

will provide telephonic instructions to you within five working days. DO NOT ATTEMPT TO MAKE

THE REPAIRS. WAIT FOR INSTRUCTIONS FROM AM GENERAL.

c. When instructed, deliver the vehicle to the designated dealership. Obtain a copy of the

dealership job order and retain it as evidence of a warranty claim. This receipt will be proper

notification to the Government that you have a claim.

d. Take the following warranty actions:

(1) When the vehicle or component is repaired to your satisfaction under warranty, im-

mediately forward a prepared DA Form 2407 in accordance with TM 38-750, and forward a duplicate

copy to:

Warranty Administration

AM General Corporation

701 West Chippewa Avenue

South Bend, IN 46680

(2) If the vehicle is not repaired to your satisfaction or not repaired within 30 days,

contact the AM General representative originally contacted.

e. Use a copy of the warranty repair order listing the replaced parts. Use this list to establish and

maintain a current demand history on each of the replaced items. At the unit level, post the demands for those

items coded for organizational level to the DA Form 3318 At the direct support and intermediate levels, post

the demands for all the items by preparing a DA Form 2765 (DIC DHA). You will need this data to assist in

determing what PLL/ASL/safety level items you wish to stock. THE WARRANTY CLAIM AT YOUR LEVEL IS

NOW CLOSED.