Alterations/Modifications

TB 9-2320-302-15

Alterations/Modifications

Alterations and modifications shall not be made during the warranty period unless expressly

directed by the Project Manager Systems Force Projection. (SFAE-CSS-FP-I).

8. Abuse Determination

Freightliner LLC does have the right to inspect returned parts as requested. Upon inspection, if the

determination is made that the part has been abused, Freightliner LLC will notify the Government in

writing to advise of the finding. All parts related to any warranty repair must be retained for 30 days

from the claim processing date or until notification of disposition is received.

9. Abuse Avoidance

The Government is responsible for advising all Commands of abuses as they become aware of

them, and the proper steps to be taken to avoid future abuses.

10. Claim Procedures

a. Contractor Repair

(1) If you prefer that the vehicle contractor make the warranty repairs, you can contact or

take your vehicle to your local Freightliner dealership who are considered Freightliner LLC

representatives for the required warranty work. If there are any problems, issues or concerns that

can be resolved at the dealership either they or yourself can contact Freightliner LLC, Mr. Roger

Ewing by telephone, (503) 745-8760 or e-mail rogerewing@freightliner.com and explain your

problem. (Have vehicle Serial Number available). Record the date, time and the name of the

Freightliner representative contacted. If no Freightliner representative is available at the above

number you can contact the Freightliner Customer Assistance Center at 1-800-FTL-HELP (385-

4357) which is open 24 hours 7 days a week. for assistance.

(2) Freightliner LLC will make all the arrangements with the dealership for receipt,

inspection and repair of the vehicle. Freightliner LLC will make every effort to provide telephonic

instructions to you immediately. For those exceptions that cannot be handled immediately, the

contractor will provide telephonic instructions to you within 5 working days.

(3) When instructed, deliver the vehicle to the designated dealership. Obtain a copy of the

dealership job order and retain it as evidence of a warranty claim.

(4) If the vehicle is not repaired or not repaired to your satisfaction within 10 working days,

contact the Freightliner representative originally contacted.

(5) When the vehicle is repaired to your satisfaction, forward copy of a completed DA Form

2407 as follows:

Send one (1) copy to:

Warranty Administration

Freightliner LLC

4747 N. Channel Ave.