Warranty Dispute

TB 9-2320-302-15

Portland, OR 97217

Only one claim may be submitted on each DA Form 2407. (See Appendix A for preparation of

form.)

(6) If Freightliner LLC or their authorized dealer disputes your warranty claim, immediately

prepare and forward a DA Form 2407. (See Appendix A for preparation of form.)

b. Government Repair

(1) If you wish to make repairs yourself and wish to use parts you have on hand, proceed

immediately with the repairs. Within 30 days of completing repairs submit copies of DA Form 2407

as follows:

a.) If you wish to make repairs yourself but wish Freightliner LLC to provide the parts,

contact Freightliner LLC, Mr. Roger Ewing by telephone, (503) 745-8760 or e-mail

rogerewing@freightliner.com. Provide an accurate description of the problem and that you want

Freightliner to ship the parts to you. Record the date, time and the name of the Freightliner

representative contacted.

b.) Provide Freightliner LLC with your MILSTRIP Document Number, Address and

Supplementary Signal Code. After the repair is completed, submit two copies of DA Form 2407.

(2) In making your own repairs, you may be required to return the defective part(s) to

Freightliner LLC. If so, drain the defective parts and tag them with DA Form 2402.

Send one (1) copy to:

Warranty Administration

Freightliner LLC

4747 N. Channel Ave.

Portland, OR 97217

Clean, wrap and securely package the parts to prevent further damage. Freightliner LLC will pay

the transportation cost for shipping the defective parts when they request their return. Ship parts to

Freightliner LLC only if they request them. Defective parts should be held for 30 days after notifying

Freightliner LLC of your claim. If Freightliner LLC does not request the defective parts within 30

days, you may dispose of them.

11. Warranty Dispute

If Freightliner LLC declines to perform repairs on items for which you believe the Government

has a valid warranty claim:

(1) Perform the repairs yourself; use your own repair parts.

(2) Immediately report the situation using a DA Form 2407 to the TACOM Warranty

Corinator at:

Commander

US Army Tank-automotive and Armaments Command

ATTN: SFAE-CSS-FP-I

Warren, MI 48397-5000